The phone system of any business enables easy communication with customers. If it isn’t reliable, it can lead to dropped calls and drastically reduce the amount of confidence consumers have in the business. While it is an investment, a well-designed phone PBX can help streamline the call process and make it easy for customers to get to the right person every time. Before purchasing a system, it is a good idea to make sure it will come with all of the features that are desired. Below is a look at the most sought-after features in a corporate phone system.
Automated IVR
When customers call in, most Small Business Phone Systems in Plainfield, IN will provide the consumer with a list of available options to help route their call to the correct department. It should also handle calls after hours and during holidays when an operator isn’t present. Talk to a phone system designer and see how easy it is to setup an IVR that will meet the needs of any size organization.
Voicemail Notifications
With more and more companies moving to a remote working environment, it is important for employees to have easy access to the voicemails they receive. A phone system should send a notification when a voicemail is received and attach a copy of the message to the e-mail. This enables staff to access messages anywhere as long as they have a reliable Internet connection.
SIP Truncation
SIP Trunking is one of the most important parts of small business phone systems in Plainfield IN. It is responsible for handling calls and providing an adequate number of lines for communication. It also helps prevent issues with firewalls and provides accurate information for 911 services should an emergency call need to be placed. Be sure the system comes with this setup and that any maintenance required in the future will be handled by the company installing the system.
Don’t deal with an outdated phone system any longer. The technology experts at ICS Communication Solutions can help any company design a phone system that will meet all of their needs. Contact us today to learn more and get a free quote. Most business owners are surprised at how affordable it is to have a dependable telephone IVR system.
